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SHIPPING OPTIONS:

           Effective October 2020 the US Post Office has raised their rates.  Below are the new options and rates for various shipping options both Domestic and International.  Also all orders ship with FREE online tracking either via www.USPS.com, , www.UPS.com, or www.FEDEX.com.  You can track your packages based on the shipping method you selected for your order.  If another shipping option is required simply email us at sales@fantization.com and we will try and accommodate your request as best we can.  Some larger items may have additional S&H charges such as large paint sets, miniature cases, board games, large box sets, etc...  This is due to their large sizes and weight. Happy Shopping!



US DOMESTIC SHIPPING OPTIONS:
- $8.75 Flat Rate Shipping:  All orders shipping within the continental United States ships for a $8.75 flat rate with online tracking via www.USPS.com.  This excludes AK, HI, and PR.  Whether you need just one bottle of paint/mini or fifty paints/minis your order will ship for just $8.75 within the USA this Holiday and
you get online tracking too.  Please allow 3 - 5 business days for delivery upon receiving your email shipping confirmation.

- UPS (United Parcel Service) PRICES BASED ON SIZE/WEIGHT & SHIPPING LOCATION OF PACKAGE:  Online tracking via www.UPS.com, UPS Tracking offers several ways to track, and provides convenient ways to stay informed of current status, unexpected delays, and ultimately the delivery of your shipment.  Please allow 3 - 5 business days for delivery upon receiving your email shipping confirmation.

- FEDEX GROUND
PRICES BASED ON SIZE/WEIGHT & SHIPPING LOCATION OF PACKAGE:  Online tracking via www.FEDEX.com, up to $100 insured, rates may vary, for your exact rate go through the online check-out process to see your exact shipping cost for this method.  Please allow 3 - 5 business days for delivery upon receiving your email shipping confirmation.

INTERNATIONAL SHIPPING OPTIONS:
- US First Class International Shipping:  Rates may vary
, for your exact rate go through the online check-out process to see your exact shipping cost for this method.  Please allow 5 - 12 business days for delivery upon receiving your email shipping confirmation.

- Brazil & Chile ALL orders must ship as Registered Mail:  Offers maximum security for your shipment. Registered Mail has an additional $13 fee per the US Post Office and your items can be insured.  Orders shipping to these countries may only be shipped via US Priority Mail International or First Class International.  We had to implement this due to several shipments going missing to these countries in the past.

Registered Mail gives you maximum security for your valuable items. Each Postal Employee that takes control of your package must sign for it first.  Registered Mail items can be insured for up to $50,000.

- Regardless of how purchased, present Registered Mail items for mailing to a Postal employee.

- Receive a mailing receipt, and upon request, electronic verification that an article was delivered or that a delivery attempt was made.


RETURNS & MISSING PARTS

All returns require pre-approval please email sales@fantization.com for approval before sending any merchandise back to us.

We will accept returns on all unopened products within 1 week of delivery with the exception of perishable products, please see below on what is not returnable.  Fantization.com does not cover the shipping costs on returns.  All returns are subject to a 15% restocking fee.  Fantization must first receive all pre-authorized returned items prior to Fantization re-sending an exchanged item/ part or issuing a refund/ store credit.

If a factory sealed product is missing or has damaged parts, you will need to contact the manufacturer to correct the problem.  We do not have spare parts to send out to you the manufacturer does.  If you need help finding the contact information for the manufacturer, please contact us and the Fantization Team we will be happy to assist you.

NO RETURNS ON PERISHABLE PRODUCTS
Fantization.com does not accept returns on any perishable products such as any paints, glues, spray primers, sealers, paint brushes, and commissioned painted miniatures.  All of our painted commissions are shipped fully insured so if your painted commission is damaged during the shipping process you'll need to file a claim with the US Postal Service via your insured tracking # we supplied you.  Also we need to be informed the day the package is delivered and you'll need to email us pictures of the damage that day to sales@fantization.com so we are aware of the situation.



PHONE ORDERS:
- Phone in your order:
You can place your order at 1-714-525-3211. Our office hours are Monday - Friday 8am to 5pm Pacific Standard Time but we do work weekends a lot too. We're also happy to answer any questions you may have prior to ordering online such as miniature scale, casting material metal or resin, etc...


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