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Shipping info


SHIPPING NEWS & UPDATES:

    
Effective October 2021 the US Post Office has raised their rates.  Below are the new options and rates for various shipping options both Domestic and International.  Also all orders ship with online tracking either via www.USPS.com or www.UPS.com.  You can track your packages based on the shipping method you selected for your order.  If another shipping option is required simply call our office at 714-525-3211 during normal business hours M - F 8am to 5pm Pacific Standard Time or message us through our Facebook Page here: https://www.facebook.com/Fantization and we will try and accommodate your request as best we can.  Some larger items may have additional S&H charges such as large paint sets, miniature cases, board games, large box sets, etc...  This is due to their large sizes and weight, they simply cost a lot more to ship. Happy Shopping!



Phone Orders


PHONE ORDERS:

- Phone in your order: You can place your order at 1-714-525-3211 during our office hours M - F 8am to 5pm Pacific Standard Time.  We're also happy to answer any questions you may have prior to ordering online as well.


Domestic Shipping


- FLAT RATE SHIPPING OF $8.95 within the continental USA:  All orders shipping within the continental United States ships for a $8.95 flat rate with online tracking via www.USPS.com.  This excludes AK, HI, and PR.  Whether you need just one bottle of paint/mini or fifty paints/minis your order will ship for just $8.95 within the USA this Holiday and you get online tracking too.  Please allow 3 - 5 business days for delivery upon receiving your email shipping confirmation.

- UPS (United Parcel Service) PRICES BASED ON SIZE/WEIGHT & SHIPPING LOCATION OF PACKAGE:  Online tracking via www.UPS.com, UPS Tracking offers several ways to track, and provides convenient ways to stay informed of current status, unexpected delays, and ultimately the delivery of your shipment.  Please allow 3 - 5 business days for delivery upon receiving your email shipping confirmation.

*EFFECTIVE 01/01/2021 PLEASE NOTE WE ARE NO LONGER OFFERING FEDEX SHIPPING SERVICES.  ALL FEDEX SHIPPING METHODS WILL SHIP VIA UPS AS AN ALTERNATIVE.
- FEDEX GROUND
PRICES BASED ON SIZE/WEIGHT & SHIPPING LOCATION OF PACKAGE:  Online tracking via www.FEDEX.com, up to $100 insured, rates may vary, for your exact rate go through the online check-out process to see your exact shipping cost for this method.  Please allow 3 - 5 business days for delivery upon receiving your email shipping confirmation.


International Shipping


- US First Class International Shipping:  Rates may vary, for your exact rate go through the online check-out process to see your exact shipping cost for this method.  Please allow 5 - 12 business days for delivery upon receiving your email shipping confirmation.

- Duties & Taxes:  Duties and taxes may be assessed against any and all International shipments.  Fantization Miniatures is not responsible for any of these fees it is the customers (you) responsibility to pay any of these fees. The recipient (you the customer) will be required to pay any local duties and/or taxes for your package to your local delivery service prior to receiving your package if required.  Contact your local Post Office for "Duties & Tax" info for receiving packages.

- Brazil & Chile ALL orders must ship as Registered Mail:  Offers maximum security for your shipment. Registered Mail has an additional $13 fee per the US Post Office and your items can be insured.  Orders shipping to these countries may only be shipped via US Priority Mail International or First Class International.  We had to implement this due to several shipments going missing to these countries in the past.

Registered Mail gives you maximum security for your valuable items. Each Postal Employee that takes control of your package must sign for it first.  Registered Mail items can be insured for up to $50,000.

- Regardless of how purchased, present Registered Mail items for mailing to a Postal employee.

- Receive a mailing receipt, and upon request, electronic verification that an article was delivered or that a delivery attempt was made.


Returns


DAMAGED OR MISSING PARTS
If a factory sealed product is missing or has damaged part, you as the customer will need to contact the manufacturer to correct the problem.  Unfortunately we do not have spare parts to send out to you but the manufacturer does.  If you need help finding their contact information for the manufacturer, please contact us and we will be happy to assist you.

EXCHANGES
All exchanges must be pre-approved.  Please
call our office at 714-525-3211 during normal business hours M - F 8am to 5pm Pacific Standard Time or message us through our Facebook Page here: https://www.facebook.com/Fantization for approval before sending any merchandise back to us.

We will accept
exchanges on all unopened products in their original undamaged packaging within 1 week of delivery.  The exceptions are perishable products such as any paints, glues, spray primers, sealers, paint brushes, and commissioned painted miniatures.  Fantization.com does not cover the shipping costs on exchanges those must be paid for by the customer.  We will ship the new item once we have received the pre-approved item to be exchanged back from the customer.

If a factory sealed product is missing or has damaged part, you  as the customer will need to contact the manufacturer to correct the problem.  We do not have spare parts to send out to you but the manufacturer does.  If you need help finding their contact information for the manufacturer, please contact us and we will be happy to assist you.

RETURNS & MISSING PARTS
All returns require pre-approval please
contact our office at 714-525-3211 during normal business hours M - F 8am to 5pm Pacific Standard Time or message us through our Facebook Page here: https://www.facebook.com/Fantization for approval before sending any merchandise back to us, please include your Order #.

We will accept returns on all unopened products within 1 week of delivery with the exception of perishable products, please see below on what is not returnable.  Fantization.com does not cover the shipping costs on returns.  All returns are subject to a 15% restocking fee.  Fantization must first receive all pre-authorized returned items prior to Fantization re-sending an exchanged item/ part or issuing a refund/ store credit.

If a factory sealed product is missing or has damaged part, you  as the customer will need to contact the manufacturer to correct the problem.  We do not have spare parts to send out to you but the manufacturer does.  If you need help finding their contact information for the manufacturer, please contact us and we will be happy to assist you.

NO RETURNS ON PERISHABLE PRODUCTS (I.E. PAINTS, GLUES, PRIMERS, ETC.)

Fantization.com does not accept returns on any perishable products such as any paints, glues, spray primers, sealers, paint brushes, and commissioned painted miniatures.  All of our painted commissions are shipped fully insured so if your painted commission is damaged during the shipping process you'll need to file a claim with the US Postal Service via your insured tracking # we supplied you.  Also we need to be informed the day the package is delivered and you'll need to email us pictures of the damage item that day to sales@fantization.com so we are aware of the situation.



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